Online Reputation Management
A Brand without a reputation is history. Websites, social media forums, blogs and many more spaces on the internet are being used to create (and even destroy) the reputation of a brand with genuine, as well as motivated, fake complaints and reviews. A damaged reputation may impact on customer confidence, profitability, and your personal reputation. To interact with different types of consumers – satisfied, disgruntled or motivated - and maintain your brand reputation, we monitor all online fora, and interact with such users to maintain your brand reputation online and help you keep your consumers happy.
We work to your brief, confidentially, offering expert advice. A strong profile and reputation will satisfy those searching for you on the Internet, as well as strengthening your image, company or brand online. When searching for your brand or company over 90% of people will not look further than page one in Google. Even if your website is situated at the top of the page it is important to consider whether Google ranks your brand or company owned content in the remaining nine positions on page one. These may in fact be competitor sites. Our services include Online crisis communications, Content & Online PR strategies, Challenging defamatory or unsubstantiated content online, Right to Be Forgotten and Google Removal applications, Ensuring social and professional media profiles rank for your search terms, Review Management Strategy, Consultancy and training in-house to manage reputation risk and response strategies for social media, forums, reviews, etc.